Appointments

Urgent appointments

To request an urgent appointment:

  • Online
    Use one of our online appointment request forms – eConsult or SystmConnect
  • By Phone
    Call us on 01293 526025 from 08:30am – 13:00pm and 14:00pm – 18:00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Non-urgent advice: Please Note

All on-the-day appointment requests are initially dealt with by a telephone appointment first. This will be carried out by one of the clinical team, who will be a Doctor or Nurse.

Please do not ask for an urgent appointment unless it is really necessary.

If you have a long-term condition and would like a longer appointment, please ask the triage doctor and they will gladly provide you with one.

Routine appointments

To request a routine appointment:

  • Online
    Use one of our online appointment request form – eConsult or SystmConnect
  • By Phone
    Call us on 01293 526025 from 08:30am – 13:00pm and 14:00pm – 18:00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling or changing an appointment

To cancel your appointment:

Non-urgent advice: Please note

If you do not attend (DNA), you will receive a telephone call from one of our administrators, they will ring and let you know the Doctor or Nurse or HCA is waiting for you. Persistent DNA patients will be monitored and reviewed on a quarterly basis, this could result in you being asked to register at another practice.

Non-urgent advice: Out of Hours – if you need help when we are closed


111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit.

Please call the surgery before 11.30am to request a home visit.

The administration team will ask you to provide the full name, address, telephone number and some details about the nature of your call. The Duty Doctor may contact you for further assessment prior to the home visit.

Enhanced access

As part of the Crawley Care Collaborative Primary Care Network, we have expanded our appointment capacity to better meet the needs of our local population. Both face-to-face and remote appointments are available from 6:30pm to 8:00pm on weekdays, and from 9:00am to 5:00pm on Saturdays.

What appointments can I book online?

You are now able to book the following appointments online via the NHS app or the Online services.

  • Smear test with a Nurse – eligible patients are invited, and must receive this before booking this
  • B12 injection – It is essential that you have been asked to book a B12 injection by a clinician (a course of B12 injections are usually given 12 weeks apart)
  • Routine blood test – It is essential that you have been asked to book a blood test by a clinician – please drink plenty of water beforehand
  • NHS health check – eligible patients are invited, and must receive this before booking this